Legal

Refund & Cancellation Policy

Last updated: [ADD EFFECTIVE DATE]

This is a template policy prepared for review. Refund and cancellation terms must ultimately match the actual fare rules and rate conditions provided by our flight and hotel booking suppliers once those integrations are live, and should be confirmed with legal counsel.

1. General principle

Because Global Smart System Limited books airline tickets and hotel rooms through third-party suppliers, refund and cancellation eligibility is primarily determined by the fare rules of the airline or the rate conditions of the hotel selected at the time of booking. These rules are disclosed before payment is completed.

2. Flight bookings

Some fares are fully non-refundable; others permit changes or cancellation subject to a fee, as shown at the time of booking.
Where a refund is permitted by the airline's fare rules, we will process the refund to the original payment method within [ADD PROCESSING TIMEFRAME] of the airline confirming the refund.

3. Hotel bookings

Room rates may be "free cancellation," "non-refundable," or subject to a cancellation window, as shown at the time of booking.
Cancelling within a property's free-cancellation window will result in a full refund to the original payment method; cancelling outside that window may incur a charge as set by the property.

4. How to request a cancellation

To request a change or cancellation, contact our support team at [ADD SUPPORT EMAIL] with your booking reference. We will confirm what is possible under the applicable fare or rate rules before any change is made.

5. Service fees

[STATE WHETHER GLOBAL SMART SYSTEM LIMITED CHARGES ITS OWN SERVICE FEE ON TOP OF SUPPLIER REFUNDS, AND IF SO, WHETHER IT IS REFUNDABLE]

6. Disputed or failed transactions

If a payment is charged in error or a booking fails to confirm, contact us immediately so we can investigate and, where appropriate, issue a refund.